Do you want to be a part of creating an incredible atmosphere for both our customers and employees? We’re now looking for full-time Customer Service Advisors to be a part of our Loans and Savings team within Customer Operations. As a Customer Service Advisor for Loans and Savings your primary tasks will be reviewing loan applications in combination with handling questions about Qliro's Personal Loan and Saving products over the phone and email. Customer Operations is on an exciting journey, currently setting the structure for future growth and development.
As Operations Advisor for Loans and Savings the tasks vary between simpler cases to more complex errands that require collaboration with colleagues both within the team but also cross-functionally with the rest of the organization. This means that you will build a large network within the company.
In this role you will, among other things:
- Review and analyze loan applications to determine if applicants are credit worthy as well as reducing the risk of credit abuse and fraud.
- Request additional documentation when needed to support a loan decision.
- Escalate loan decision recommendations when further evaluation is required.
- Support customers by phone and email.
In this role administrative tasks and excellent customer service is central; therefore, you need to have an operational “touch”, to easily switch between tasks.
We believe you:
- Are fluent in Swedish and English, verbally and in writing.
- Are service-minded and passionate about creating outstanding customer satisfaction.
- Are detail-oriented and can handle multiple tasks simultaneously.
- Have an analytical mindset.
- Are curious and enjoy developing in your daily work.
- Think sales and service go hand in hand and you believe that both are natural ingredients in building a WOW customer experience.
- Enjoy working towards set goals and KPI’s and work proactively towards hitting targets, individual as well as on team level.
Employment: Full Time
The employment will be based at Qliro's office in Stockholm and we want the right person to join us as soon as possible. Interviews will be conducted on a rolling basis. Should you have any questions, please contact work@qliro.com.
WOW in everything we do
Qliro is the place for you who are curious, passionate and love collaboration. We believe that culture is key to a happy and successful workplace, and together we have the power to create wow in everything we do. To guide us in the everyday culture at work, we at Qliro have four values that we believe are key to succeed in all that we do: Through Collaboration, Everyday Curiosity, We Empower and My Accountability. Feel comfortable being you, bringing your own unique perspectives. At Qliro there is a place for you whoever you are.
